Clear answers, personal attention and a genuine effort to make things right.

Whether you need help choosing a size, locating an order or arranging a return, we believe how we take care of you is part of The Ringo Standard.

If something needs our attention, tell us. We’ll take it seriously.

After placing your order, you’ll receive a confirmation email at the address provided during checkout.

Please review it carefully to make sure your order and shipping information are correct. If anything needs our attention, contact us and we’ll help.

If you need to change or cancel an order, contact us at orders@ringoreiner.com as soon as possible.

If the order has not entered fulfillment, we’ll do everything we reasonably can to accommodate the request. Once processing has begun, changes or cancellations may no longer be possible.

Contact us at orders@ringoreiner.com as soon as possible with your order number and the correct shipping address.

If the order has not yet shipped, we’ll make every reasonable effort to update it. Once the package has entered carrier processing, we may no longer be able to change the delivery address.

Once your order ships, you'll receive a shipping confirmation email containing tracking information.

You can use that information to follow your shipment directly with the carrier.

Orders are processed on business days, Monday through Friday, excluding holidays.

Once your order ships, you'll receive a confirmation email with tracking information.

Yes. Ringo Reiner offers complimentary standard shipping on all U.S. orders.

If additional or expedited shipping options are available, they will be displayed at checkout along with the applicable cost and estimated delivery time.

Available shipping methods and estimated delivery times are displayed at checkout.

Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays or other circumstances outside our control.

Once your order ships, we'll send tracking information to the email address associated with your order.

Use the tracking link in your shipping confirmation to follow your package.

If your tracking information shows an unusual delay or your package appears to be missing, contact orders@ringoreiner.com with your order number.

We'll help review the shipment and determine the appropriate next steps with the carrier.

Eligible merchandise may be returned within 30 days of delivery.

Returned merchandise must be unworn, unwashed, in its original condition and have all original tags attached.

Items showing alterations, damage, stains, odors or other signs of wear may not be eligible for a refund.

Email orders@ringoreiner.com with:

• 
  Your order number
  
• 
  The item you would like to return
  
• 
  The reason for your return
  

We'll provide return instructions.

Please contact us before sending merchandise back so we can properly identify and process your return.

Yes. If the fit isn't quite right, we're happy to help.

Eligible merchandise may be exchanged within 30 days of delivery, subject to product availability.

Contact orders@ringoreiner.com with your order number, the item you purchased and the size you need.

Customers are responsible for return shipping costs unless the merchandise received was incorrect, damaged or defective.

Original shipping charges, if any, are non-refundable.

For an approved size exchange, Ringo Reiner will cover standard shipping of the replacement item within the United States.

Once your return is received and inspected, we'll notify you of its status.

Approved refunds will be issued to the original form of payment. Your bank or credit-card provider may require additional time to process and post the refund.

We want to make it right.

Contact orders@ringoreiner.com as soon as possible with your order number and a description of the issue. When helpful, include photographs of the item and packaging.

We'll review the issue and help determine the appropriate next step.

Start with your usual size in a premium golf polo.

The Ringo Reiner Tailored Fit is designed to be clean and shaped through the body without feeling restrictive. If you prefer a more relaxed fit, size up.

Visit our Fit & Size Guide for complete garment measurements and measuring instructions.

Still unsure? Email us your height, approximate weight, usual polo size, a brand and size that currently fits you well, and whether you prefer a tailored or relaxed fit. We'll be happy to help.

We're here for you.

Ringo Reiner Customer Care

orders@ringoreiner.com

Monday–Friday · 9:00 a.m.–5:00 p.m. CT

For complete terms and eligibility requirements, please review our Shipping Policy and Return & Exchange Policy.